Muvar (referred to in this policy as “we“, “us” or “our“) is the “controller” under relevant Canadian data protection laws. Where we are processing the personal information you provide us in relation to our content and/or Site, we are the controller of such information.
The main purposes why we collect and process your personal information are: to show you relevant content and to improve your experience on the Site; provide the services you sign up for, such as our rates notification service.
2. How we treat the Information we collect
2.1. How we collect and use your personal information
We collect and use the information you provide us to allow you to interact with the Site. This includes, without limitation, the following:
2.2. Our Rates Notification service
When you register to receive our rates notification emails, we’ll use your email address to send you such notifications. We don’t anticipate frequent rates changes and so, may be about twice a month or even less. However, on certain occasions, we may send you more notifications when we have something really important to share with you – this doesn’t happen very often.
2.3. Price Comparison Service
Our Price Comparison service is performed by using the details you provided us on the form you filled on our website and based on these data provided, our tools perform regular background comparisons and we may submit your information to some of our vendor partners to offer you deals based on your preference which you submitted on Our Site. As well as enabling you to do whole-of-market comparisons when you visit Our Site, these background comparisons also allow us to regularly let you know when you could be on a better tariff whenever there’s a new deal in the market.
We will only hold these personal information for so long as is reasonable in relation to providing you with energy rates notification services
We’ll also contact you:
i. To welcome you to Our Rates Notification Service and may provide an initial list of rates that are likely to save you money;
ii. To alert you to information and offers regarding the possibility to reducing your energy bills;
iii. To alert you to changes to our services (eg, changes to our Terms); and
iv. To alert you to major news about your energy retailer, such as price rises or lower rates which may reduce your rates further.
2.4. Internal reporting, insight and analysis
We may use your personal information to generate aggregated, anonymized data for the purposes of internal reporting, insight and analysis, enabling us to improve and personalise our Site, the products/ services we offer and search results for our Site. As part of this, we also use web analytics tools like Google Analytics. Where necessary, this exercise may be carried out on our behalf by a third party agency.
2.5. Site personalization
We may also use your personal information to personalize aspects of our Site, enable your details to be moved across our platform to speed up form filling and for market research. As part of this, we may match your personal information against information that has been collected by someone else. We are always working to make a better Site for you and using your personal information in this way helps us to do so. It also means that if you’ve given us permission, any communication we send to you is appropriate for your needs.
2.6. Contacting you
We may also use your personal information to:
2.6.1. Respond to any communications that you’ve directed at us;
2.7.2. Invite you to take part in polls and other market research activities carried out by us and on our behalf. Any feedback you provide will only be used to improve our Site/ service and will not be published. It is up to you whether you want to take part in these activities;
3. Why do we process your information?
We’ll only collect and use the information you provide us (as described in sections 2 above) in accordance with Canadian data protection laws. Our grounds for processing such information are:
3.1. Performance of a service:
To provide you with the services you sign up to. For example, when you register on our Site for us to notify you of key market development, we’ll use the information you provide to do regular background comparisons so that we know when to alert you to better energy rates based on your geographic location.
We’ll only collect and process your information where necessary and if you’ve consented for us to do so. For example, when you register to receive Rates Notification.
3.3. Legitimate Interests:
We may use and process some of your information where we have sensible and legitimate business grounds for doing so e.g. requests from statutory/ regulatory authorities or other government or enforcement agencies.
4. Use of children’s personal information
We don’t knowingly collect or store any personal information about children under the age of 16. If you are aged under 16, please get your parent or guardian’s permission before you provide any personal information to us.
5. Sharing your information with others
We may share your information with:
5.1. Our vendor partners – For the purposes described in sections 2 and 3 above, and for the purposes of providing certain services and enabling your interaction with the Site.
5.2. If required or permitted to do so by law;
5.3. If required to do so by any court, any applicable regulatory, compliance, governmental or law enforcement agency;
5.4. If necessary in connection with legal proceedings or potential legal proceedings;
6. How you can change permissions
All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don’t want to be contacted by us anymore, you can contact us via our online form. Section 7 below also sets out your other information rights.
7. Your information rights and responsibilities
7.1. You have certain rights in relation to the information we hold on you:
7.1.1. Right to access – The right to a copy of the information we hold about you. We’ll ask you to describe the information you require, as well as letting us know about any other email addresses you’ve used on our Site, to enable us to trace your personal information. Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity. Requests for copies of your personal information will be dealt with as soon as possible.
7.1.2. Right to correct – The right to have your personal information corrected if it is inaccurate or incomplete. Requests for us to correct your personal information will be dealt with as soon as possible. However, if we believe that your personal information is accurate, we’ll let you know that we won’t be amending your personal information and why;
7.1.3. Right to data portability – The right to request that we move, copy or transfer your personal information;
7.1.4. Withdrawal of consent – Where you’ve provided us with consent to use your personal information, you can withdraw this at any time. We’ll use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with relevant data protection laws.
8.3. Some third-party technology we use (eg, embedded videos, social sharing) may also drop cookies to improve your experience on their sites.
9. How long do we keep your personal information?