Key Information Before Switching Energy Retailer

Know the current rate you are paying for your energy (Electricity/ Natural Gas).

Compare the new rate to your current rate. If the new is lower, consider further examining the new offer.

If your current plan has an exit fee, consider whether it is worth paying to switch. Also be aware of any exit fees on the new plan in case you switch again in the future.

Check whether the new rate quoted is variable. You need to seek clarity especially if it doesn’t clearly state how much you’d be charged on the new plan in future month.

This is a fixed monthly amount that retailers charge for managing your accounts. Many customers don’t pay attention to this. Some retailers may show lower energy rates but charge more in admin fees to make up for potential lost revenue. You need to pay attention to this!!!

The service fee for variable plans is an extra charge on top of the retailer’s variable rate for energy. This fee can significantly raise the overall energy rate, but it does not apply to fixed plans. To choose the best plan, consider the service fees per energy unit and compare them to the fixed rate.

Consider the other tariff options offered by the retailer. Some small retailers only offer variable rates, which can lead to monthly changes in energy rates. If the retailer offers multiple tariff options, you can switch your plan to take advantage of market conditions

Make sure your prospective retailer has a functioning customer service center, as small retailers may only have email support that may take more than 24 hours to receive a response. If you prefer to speak with a live agent, clarify this before choosing a retailer. Visit our price comparison page to see which retailer operates live/ web customer centre.

Use Muvar’s price comparison service to search for the best energy rates and easily compare, switch plans to better deals. Muvar aggregates rates and retailers’ key attributes for customers.