Muvar Inc.

Is switching energy providers safe? We address your concerns


Looking to switch energy?

In Alberta’s dynamic energy landscape, with multiple electricity providers offering various plans, a question often arises: Is switching energy providers safe? For many homeowners, the answer lies in navigating a sea of uncertainty. Concerns about potential risks, hidden fees, or unreliable service can be a significant barrier to exploring potentially cost-saving options.

Imagine David, a homeowner in Edmonton. His electricity bills have been steadily rising, and he suspects he might be overpaying for his current plan. However, the thought of switching providers evokes anxiety. What if the process is a hassle? Could unreliable service leave him in the dark? David’s concerns reflect a common apprehension many Albertans share.

Understanding the Fear: Common Concerns about Switching Providers

The hesitation to switch providers is understandable. Let’s explore some of the most common concerns:

  • Fear of Scams: The worry of falling victim to fraudulent offers masquerading as legitimate providers can be a major deterrent.
  • Disruption of Service: During the switching process, the fear of experiencing a power outage or service interruption can be stressful.
  • Hidden Fees: Uncertainty about unexpected charges or complex contracts can make switching seem risky.
  • Unreliable Service: The fear of switching to a provider with poor customer service or an unreliable electricity supply is a valid concern.

The Benefits of a Deregulated Market: Weighing the Risks and Rewards

The deregulation of Alberta’s electricity market grants consumers the freedom to select their preferred electricity provider. While this freedom offers the potential for significant savings, it’s natural to feel cautious when navigating new territory. However, here’s the good news:

  • Consumer Protection Measures: The Alberta Utilities Commission (AUC) regulates the energy market, ensuring fair competition and consumer protection.
  • Clear and Transparent Contracts: Providers are required to offer clear contracts with all fees and terms outlined upfront.
  • Reliable Service Transition: The switching process has been designed to be seamless, ensuring no disruption of service during the transition. In fact, your new service provider will handle most of the transition.

The path to switching providers is safe and secure

Now that we’ve addressed some of the common concerns, let’s explore the steps involved in switching providers safely and securely:

  • Research your options: Utilize online resources and comparison tools like to compare the plans and rates offered by various providers in your area.
  • Focus on Reputable Providers: Choose established and well-regarded providers with a positive track record of customer service.
  • Read the Contract Carefully: Before making a final decision, thoroughly review the contract terms and conditions, including any fees or cancellation charges.
  • Check out the Admin Fees: This is one of the most neglected areas in the plan reviews. The admin fee is the monthly cost of managing your plan with your provider and every provider charges this and many of them lower their energy plans but make it up on the admin fees.
  • Contact the New Provider: Once you’ve chosen a new provider, initiate the switching process by contacting them directly. They will handle the communication with your existing provider, ensuring a smooth transition.

Empowering Consumers: Taking Control with Confidence

Albertans can confidently explore their energy options if they understand the safety measures in place and follow a secure switching process. Here are some additional tips to empower you:

  • Verify Provider Credentials: Before entering into any agreement, always confirm if a provider has an AUC license.
  • Beware of Unsolicited Offers: Be cautious of unsolicited phone calls or door-to-door salespeople. Reputable providers rely on transparent online channels for customer acquisition.
  • Know Your Rights: The AUC website provides valuable resources and information on consumer rights and the switching process. Your safe and secure switching partner is on a mission to empower Albertans with the right knowledge about their energy options. Our user-friendly online platform empowers them to compare electricity plans from various providers in their area. The platform is  transparent, highlighting all fees and key details of each plan as well as the providers (including availability of a customer service team as well as billing details..

Don’t Let Fear Hold You Back: Embrace the Power of Choice

Don’t let concerns about safety prevent you from exploring potentially significant savings on your electricity bills. By following the steps outlined above and utilizing’s resources, you can switch providers with confidence. Alberta’s deregulated market offers a wealth of choices, and taking control of your energy plan can be a rewarding experience.

Embrace the power of choice, enjoy the peace of mind that comes with switching safely, and watch your energy savings illuminate your home. Make the switch today!